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Terms & Conditions

The terms that govern your use of our website and services.

Last updated: 1 October 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by Global Support Solutions (“Global Support Solutions”, “we”, “us”, or “our”). By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the website or our services.

1. Our Services

Global Support Solutions provides business, digital, technology, and printing services, including website design and development, website maintenance, SEO, digital marketing, business technology assistance, printer sales and support, and ongoing account management. The specific scope, deliverables, timelines, and fees for any engagement will be agreed separately in a quote, proposal, or service agreement.

2. Use of the Website

You agree to use this website lawfully and not to:

  • Use it in any way that breaches applicable laws or regulations.
  • Attempt to gain unauthorised access to the site, its servers, or connected systems.
  • Introduce malicious code, or interfere with the proper working of the site.
  • Copy, reproduce, or redistribute content without permission.

3. Intellectual Property

All content on this website—including text, graphics, logos, and design—is owned by or licensed to Global Support Solutions and is protected by applicable intellectual-property laws. Ownership of deliverables produced during a client engagement is addressed in the relevant service agreement; unless otherwise agreed, Global Support Solutions retains rights to its pre-existing materials, tools, and know-how.

4. Quotes, Scope & Engagements

Quotes and proposals are based on the information available at the time and the scope described. Work outside the agreed scope may require a revised quote. An engagement begins once you accept a quote or proposal in writing (including by email).

5. Payments, Subscriptions & Billing

  • Fees, payment schedules, and any deposits are set out in the applicable quote or agreement.
  • Subscription-based service plans, where offered, renew on the stated cycle until cancelled.
  • Invoices are payable by the due date stated. Late or unpaid amounts may result in suspension of services.

6. Cancellations & Changes

Unless otherwise stated in your agreement, subscription plans may be adjusted or cancelled in line with the notice period described at sign-up. Cancellation does not entitle you to a refund of fees already incurred for work performed or services delivered.

7. Client Responsibilities

To deliver services effectively, we may require your cooperation—such as timely provision of content, access, approvals, and feedback. Delays in providing these may affect timelines and costs.

8. Disclaimers

Our services are provided with professional care; however, certain outcomes depend on factors outside our control. In particular:

  • We do not guarantee specific search-engine rankings, traffic levels, leads, or marketing results, as these depend on industry competition, market conditions, and other factors.
  • The website and its content are provided “as is” without warranties of any kind, to the fullest extent permitted by law.
  • Third-party products (such as printers and software) are covered by their manufacturers’ or providers’ own warranties and terms.

9. Limitation of Liability

To the maximum extent permitted by law, Global Support Solutions shall not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or business, arising from your use of the website or services. Our total liability for any claim relating to an engagement shall not exceed the fees paid to us for that engagement.

10. Third-Party Services

We may use or recommend third-party services and products. We are not responsible for the availability, performance, or terms of third parties, and your use of them may be subject to separate agreements.

11. Indemnification

You agree to indemnify and hold harmless Global Support Solutions from any claims, damages, or expenses arising out of your breach of these Terms or your misuse of the website or services.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict-of-laws principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in California.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above shows when they were last revised. Continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.

14. Contact Us

Questions about these Terms? Contact us: