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Privacy Policy

How we collect, use, and protect your information.

Last updated: 1 October 2026

Global Support Solutions (“Global Support Solutions”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to this website and the services we provide.

1. Information We Collect

We collect information you provide directly to us, and limited information collected automatically when you use our website.

Information you provide

  • Contact details — such as your name, business name, email address, and phone number when you submit our contact form or otherwise reach out to us.
  • Enquiry details — the service you are interested in and any message or requirements you choose to share.
  • Service information — information needed to deliver agreed services (for example, website content, access details, or account preferences).

Information collected automatically

  • Basic technical data such as IP address, browser type, device information, pages visited, and referring pages, collected through standard server logs and (where enabled) analytics.

2. How We Use Your Information

  • To respond to your enquiries and provide the services you request.
  • To communicate with you about projects, support, updates, and service plans.
  • To operate, maintain, and improve our website and services.
  • To send administrative information, and—where you have agreed—relevant service updates.
  • To comply with legal obligations and protect our rights.

3. Legal Bases for Processing

Where applicable law requires it, we process personal information on the basis of your consent, to perform a contract with you, to pursue our legitimate business interests, and/or to comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share it only in the following circumstances:

  • Service providers — trusted third parties that help us operate (for example, email delivery providers used to transmit contact-form submissions, hosting, and analytics). These providers are permitted to use your information only to perform services for us.
  • Legal and safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of Global Support Solutions, our customers, or others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Cookies & Analytics

Our website may use cookies or similar technologies to enable core functionality and to understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to provide our services, and to comply with our legal, accounting, or reporting obligations. When no longer needed, information is securely deleted or anonymised.

7. Data Security

We use reasonable technical and organisational measures designed to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

10. Children’s Privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates when it was last revised. Material changes will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: